Terms & Conditions

PRICING and PAYMENT

All prices are in Canadian dollars. We accept Visa, Visa Debit, Mastercard, Discover and PayPal. US customers will be charged in Canadian funds and this amount will be converted to USD. We have included the following currency exchange tool to provide you with an estimate only.

The rate of exchange will be determined by the credit card company (or Paypal) when the transaction is processed and may vary slightly from the information shown here.

Your payment is processed in "real time" in a secured and encrypted method, similar to how transactions are processed when you present your credit card in person at a retail establishment. We use Moneris to validate and process website transactions. Your credit card information is never stored on our servers and each transaction is unique. This is in accordance with PCI/DSS compliance standards.

Paypal

Easily pay by credit card or bank account using your Paypal account. We ship to Paypal confirmed addresses ONLY, so to avoid possible delays make sure that your Paypal account has a confirmed address (explained here). If Paypal advises us that your address is "unconfirmed", we reserve the right to request an alternate address and/or payment method before your order is processed for shipping - this will delay shipment of your order.

Phone Order

If you prefer to call us with your Visa or Mastercard information that's fine too. After you have submitted your order call us toll free at 1.888.666.8616, Monday - Friday, 10am - 5pm Pacific time. Please note that shipment of your order may be delayed by 1 business day.

Pre-Order Deposit

A non-refundable deposit is required for special order items. Special orders will not be processed until the deposit payment has been confirmed. We accept Visa, Mastercard, email money transfer or cash. We do not accept Paypal payments for pre-order deposits. The remaining balance is due when the order is ready to ship and you will be notified by email and/or phone call to process the final payment. If the final payment cannot be collected within 15 days of the prepared shipment date (after notifications have been sent to the email and/or phone number provided on the original order), the order will be cancelled.

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