IMPORTANT: Many items we offer are made to order. Please review policies regarding lead times, cancellations, and returns prior to purchase.
ORDER PROCESSING
You will receive an order confirmation email after your order has been placed. Please check your junk/spam folder and add orders@mx1canada.com to your safe sender list.
Orders are processed Monday–Friday, 10am–5pm Pacific, excluding weekends and statutory holidays.
Orders typically ship within 1–3 business days. During peak periods, processing times may extend to 3–5 business days.
During processing, we verify product availability, shipping restrictions, and order details. We will contact you by email if any issues arise.
Orders containing multiple items are shipped complete. We do not split shipments. If you request separate shipments, additional charges will apply.
ORDER CANCELLATIONS & CHANGES
Orders are submitted for processing shortly after purchase.
Cancellation requests must be submitted before an order enters processing. Once processing has begun, orders cannot be changed or cancelled.
Cancellation requests submitted prior to processing may be subject to a processing fee equal to the non-recoverable payment transaction costs incurred at the time of purchase.
SPECIAL ORDER / MADE-TO-ORDER ITEMS
Special order and made-to-order items are not stocked and are sourced or produced after your order is placed.
As outlined in the product description, these items are made to order. Lead times are estimates only and may vary, especially during peak seasons (March–October).
Orders for made-to-order items enter production shortly after purchase and cannot be changed or cancelled once in production.
If a cancellation request is exceptionally approved after production has begun, a minimum 25% cancellation fee will apply to cover non-recoverable costs, including inbound and return freight.
By placing an order, you acknowledge that you have read the product description and agree to these terms.
SHIPPING
Orders ship from New Westminster, BC.
Shipping surcharges may apply for oversized items or remote/outlying areas. You will be contacted prior to shipment if additional charges apply.
RISK OF LOSS
Risk of loss and title transfer to the customer once the shipment is provided to the courier or clears customs, if applicable. MX1 Canada is not responsible for items lost in transit.
RETURNED PARCELS
If an order is returned due to an incorrect or incomplete address, refusal by the customer, or an unclaimed shipment, a refund will be issued less original shipping costs, return shipping costs, and a 25% restocking fee.
Address corrections resulting in re-delivery are subject to a $25 fee.
RETURNS
Special order, made-to-order, custom, discontinued, and closeout items are final sale and not eligible for return.
Returns must be initiated within 30 days of delivery and require a Return Authorization Number (RMA).
Returned items must be unused, uninstalled, and in original packaging with all materials intact.
Items showing any signs of use, installation, or damage will be refused and returned at the customer’s expense.
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.
RESTOCKING FEES
A minimum 20% restocking fee applies to all approved returns.
If the item cannot be resold as new, including damaged packaging or missing materials, the restocking fee will increase to 25%. We reserve the right to refuse any return that does not meet these conditions. Refused items will be returned to sender COD, and all associated costs will be the customer’s responsibility.
DAMAGED OR MISSING ITEMS
All shipments must be inspected within 24 hours of delivery.
Report any damage or missing items by email with your order number and clear photos of the product and packaging.
Retain all packaging materials. Do not return items without authorization.
WARRANTY
All products are covered solely by the manufacturer’s warranty. MX1 Canada does not provide any direct warranty coverage.
Warranty claims must include your order number, a detailed description, and supporting photos.
We will assist by working with the manufacturer on your behalf.
All shipping and handling costs related to warranty claims are the responsibility of the customer.
