LEAD TIMES FOR MADE TO ORDER SEATS: This is a made to order item, therefore we provide an estimate of how long it will take to have made in the USA and shipped to our BC warehouse. This estimate is provided by Seat Concepts and subject to change based on factors out of our control. Lead times should not be taken as a guaranteed shipping or delivery date. Contact us BEFORE placing an order if you have any questions.
CHANGE or CANCELLATION POLICY BEFORE SHIPPING: These seats are custom, made to order in the USA, so once your seat goes onto the production schedule we may NOT be able to cancel it with the manufacturer. Changes to height and/or cover option are absolutely NOT an option. If you change your mind after the order has been placed we will do our best to cancel with Seat Concepts, and IF this is possible, there will be a minimum $120 cancellation fee. If we cannot cancel your seat, your order will be shipped to you. By placing an order for a seat, you acknowledge that you have read and agree to these terms.
RETURN/EXCHANGE POLICY: We cannot accept returns or exchanges on custom, made to order seats.
MANUFACTURER WARRANTY: Seat Concepts provides a 1-year product defect warranty to the original purchaser. This does not cover abuse, impact (crash) damage, cross threaded or stripped mounting bolts/inserts, damage done during customer installation or sun-faded colors. Excessive wear or abrasion at the knee area is common to riders who wear knee braces or grip tightly with their knees, and is also not covered under warranty. For warranty claims, we will attempt to verify the issue as best we can with pictures, but in some cases an item must be sent directly to Seat Concepts for a hands on inspection. If the product is found to have a defect, Seat Concepts will, at their discretion, repair or replace the item. MX1 Canada will work with Seat Concepts on your behalf to help resolve any issues, however MX1 Canada is not responsible for shipping fees or other charges related to warranty claims. Proof of purchase will be required before a warranty claim can be opened.
COVER OPTIONS: Not all cover options are available for all seat height & width options. The available options for each model are limited to those shown in the selection menu on each product page.
Carbon Fiber material refers to a vinyl material with imprinting, making it look like carbon fiber. This material provides minimal grip.
Semi-Grip material has a beaded texture and provides an intermediate level of grip.
Gripper material has a sandpaper texture and will provide a fairly aggressive level of grip.
Diamante material is a synthetic, suede like material designed to match the factory synthetic suede that is commonly use on production Street and Adventure motorcycles. This texture provides a soft suede like feel that is highly flexible. The natural conformity of this material gives a moderate level of grip but still allows the rider to move about the seat.
Wire Gripper material (available on the Race 2.0, Element and Hard Adventure 2.0 seats) is a high performance material designed to provide a mechanical gripping characteristic. This texture provides a high level of grip and limits movement on the seat in all conditions.
Vinyl based material (available on the Commuter and Rally seats) is a semi-smooth material is common choice as an accent for the Comfort line of seats. This texture provides low grip and allows unrestricted movement for the rider.
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