Our goal is to provide you with quick order processing and fast shipping at a reasonable price. We ship Monday through Friday, excluding weekends and Canadian national holidays. If payment of your order has been approved before 1:00PM Pacific we usually ship same day.
In cases where the shipping address does not match the billing address provided your order may be delayed until we can verify the information. We do this as a security measure to protect you and us from fraudulent transactions. If you want to avoid delays, make sure the billing and shipping address matches the address on file with your credit card company, or in the case of Paypal make sure you have a verified address.
If you need to make a change to your order we will make every effort to accommodate your request. Call us toll free at 1-888-666-8616 immediately.
We stock what we sell and all orders are shipped from our warehouse in Richmond, BC. We make every effort to keep the availability of all items current on our site as well as accurate inventory levels. Occasionally, items may not be available to ship at the time of your order. If this occurs, we will contact you within one business day with estimated availability and possible alternatives.
FREE SHIPPING on orders over $99 - Anywhere in Canada
Orders over $99 (before tax) are eligible for free ground shipping by the courier of our choice and applies to Canadian orders only. If your order consists of in stock and backordered items your order will be held until it can ship complete. If you want the order shipped separately an additional shipping charge will apply.
Free Shipping Offer Restrictions:
- Our free shipping offer does not include signature required, air or express shipment options.
- Orders shipped to remote or rural areas (as defined by Canada Post) may incur a surcharge depending on the size, weight and destination of the order. We will contact you before shipping if this applies to your order.
- Oversize and/or heavy items may incur a special handling fee. These include (but are not limited to) case quantities of oil, multiple tires (more than 4), bike stands and ramps. We will contact you before shipping if this applies to your order.
- If you require additional options contact us toll free at 1-888-666-8616 once you have placed your order and if we will make every endeavor to accommodate your request. Signature required option is an additional $7.00 and express shipping is determined based upon the destination.
ORDERS UNDER $99 - Canada
We charge a flat rate based upon destination. This is an estimate on what you can expect to pay for orders under $99. Shipping charges are calculated on the checkout page after you have entered your shipping address. In rare cases the actual shipping charge may be far more than what was estimated on our website and if this happens we will contact you.
- BC - $7 - $15
- Alberta - $10 - $20
- Saskatchewan - $12 - $22
- Manitoba - $12 - $22
- Ontario - $15 - $25
- Quebec - $15 - $30
- PEI - $16 - $35
- New Brunswick - $16 - $35
- Newfoundland - $16 - $35
- Northwest Territories - $30 - $50
- Yukon - $30 - $50
- Nunavit - $40
USA SHIPPING RATES
Shipping charges are based on a flat rate depending on the order subtotal, before discounts and destination of the order. Contact us for a quote.
We do not charge sales tax on International orders, but please be aware that you will be responsible for any customs and/or clearance fees that may be applied at the destination point. If you have a question call us at 1.888.666.8616, Mon-Fri, 9am-5pm (Pacific Time), or click here to send us an email. Orders are shipped to the billing address of the credit card provided, or if using Paypal, the verified address only.
Once your order has shipped you will receive an email with the courier tracking information. Be sure to have 'firstname.lastname@example.org' added to your safe sender email list so you receive our emails.
Usually orders received by 1:00 PM Pacific time are shipped same day. Shipment may be delayed up to 2 business days on orders requiring payment and/or address verification. We ship Monday through Friday, excluding Canadian national holidays and weekends. We ship within Canada and to the continental United States ONLY.
We maintain a warehouse that enables us to stock what we sell. We do make every effort to keep the availability of all items current on our site as well as accurate inventory levels but occasionally items may not be available to ship at the time of your order. If this occurs, we will contact you within one business day with estimated availability and possible alternatives. Stock status information can be viewed by clicking on the item details link found under the product image.
Returns must be initiated within 30 days of receipt of the order and must have a return authorization number which you can get by calling us toll free at 1-888-666-8616. Returned items must be in new, unused condition and in the original packaging otherwise a 20% restocking charge will be deducted from the refund. Original shipping and/or handling charges are non-refundable. Customers will be responsible for all return shipping charges. Orders shipped under our free shipping offer will be subject to a 10% handling fee. This fee will be deducted from the refund.
We will not accept returns without a Return Authorization Number clearly marked on the outside of the box.
Return the item(s) in the original shipping box and packing materials. Returns after 30 days of the invoice date are at the discretion of MX1 Canada and may result in a 20% restocking fee. Returns must be shipped by a courier that uses a tracking number system.
Exchanges must be initiated within 10 days of receipt of the order and must have a return authorization number which you can obtain by calling us toll free at 1-888-666-8616. Items must be sent back freight pre-paid and the cost of shipping the exchanged item is the buyer's responsibility.
We will not authorize or accept returns without a Return Authorization Number clearly marked on the outside of the box.
RIDING GEAR: The size you ordered doesn't fit? We will be happy to exchange it and offer you free shipping on the exchanged item, provided the item returned is in the original packaging with all tags intact and is in re-sellable condition. Final sale and discontinued items are excluded from our exchange or refund policy. Original shipping and/or handling charges are non-refundable.
HARD PARTS: Special order, custom or discontinued parts are not eligible for return or exchange.
For fast processing, please ensure that the item returned for exchange is:
- Returns must be shipped by a courier that uses a tracking number system. When you have returned the item send us an email with the courier tracking information and return authorization number. Failure to provide us with this information may result in a delayed or denied refund.
If you receive a damaged package please contact us immediately at 1-888-666-8618 or send us an email here. Keep all packaging materials and the original shipping carton. We will advise you of the procedure to be followed. DO NOT return items without a return authorization number. This assures that your package is tracked for faster resolution.
Warranty replacement is at the discretion of the manufacturer. To submit a claim for warranty contact us toll free at 1-888-666-8616, Monday - Friday, 9am - 5pm Pacific. Have your invoice number available so we can assist you quickly. MX1 Canada does not cover any shipping costs related to warranty items, these are the responsibility of the customer.